Here are some tips on how to make a memorable experience in your clinic or a perfect spa for your clients.
The ambiance of your clinic or spa is the first thing your client will notice; the moment they arrive they should feel positive energy and the space should look comfortable and professional with a calm and peaceful atmosphere.
It is very important to maintain a high standard of cleanliness. If you clinic or spa is unhygienic it will deter your clients from coming back.
- Friendly behaviour
Building client relations is an essential part of any business; your staffs need to be polite, professional and friendly with your clients. The focus on a client’s massage experience is key…a happy client is a returning client!
- Inform and communicate
Whether it is the therapist or receptionist, maintaining good communication with your client is of the utmost importance.
They should be sure to let the clients know all the pertinent details of their treatment (Appointment time, length of appointment, with whom they are booked etc.). Confirmation of the address of the clinic or spa will help your clients reach your location on time with ease.
The therapist should also inform their clients about the stages of the massage treatment and inquire as to any medical history that may be effect the treatment (Allergies, skin related issues etc.).
It is always good to have an open line of communication so your client feels comfortable and relaxed during their treatment.
- Attention to detail
Provide some extra comforts like a stack of fluffy towels that are always ready for clients, be sure you have updated magazines, fresh drinks in treatment room and other such things can help to make the experience an amazing one.
- Value for money
Design a client experience with the appropriate facilities in your clinic or spa that will leave them feeling like they received good value for their money. This will make their decision to return much easier.
- Products used
Be open with your clients and let them know which brand or which kind of massage products you are using and choose products that are of the highest quality.
Gecko Massage Supply products are a high quality, low price option (click here – http://www.geckomassage.com/ ) and are considered some of the best massage supplies in Winnipeg, Canada.
Lighting helps create a perfect ambiance for your clients. Having your lights set on a dimmer switch will allow you to personalize the lighting to each of your clients.
Play quiet, soothing music inside your spa to make the massage experience more rejuvenating one.
Keep the above points in mind to make your spa the best one in the city.